Feedback
Ask for a rating when a ticket closes: stars, thumbs or emoji, with an optional comment. Every rating feeds your statistics and the agent leaderboard.
NO MORE
Channel chaos, missing context, lost tickets, copy-paste. Clarify, the ticket bot for Discord.
Members open a ticket from your panel or a DM and stay in their inbox. Your team gets a tagged forum thread with their answers and payment details already attached. Clarify carries every reply between the two.
support-tickets Billing
jonas.-Billing | Premium role missing
Tech
mira-Tech | Bot won’t respond to /verify
General
tom_k-General | Server boost rewards
3Delivery modesDMs, private threads or channels
5ModulesTurned on only when you need them
6IntegrationsFrom Stripe to signed webhooks
One ticket, two windows, one relay in between.
The member never leaves their DMs. Your team never leaves the forum. Clarify carries every message across and adds the context your team needs to answer.
supportQuestions? Open a ticket below.
APPToday at 9:02 AM
Create a ticket
Pick the category that fits your question. Your ticket opens right here in your DMs — no new channels, no pings.
Billing Tech General
July 5, 2026
APPToday at 2:31 PM
Ticket Opened
Please wait for support to respond.
This typically takes 15 minutes to 4 hours.
This typically takes 15 minutes to 4 hours.
🎫 Ticket#4821 · Billing
APPToday at 2:38 PM
Lena | Support: Payment verified ✅ The role was stuck on our side — I assigned it manually. Mind taking a quick look? 🙌
Today at 2:39 PM
Perfect, it works. Thank you! 🙏
APPToday at 2:45 PM
Ticket has been closed.
Reopen Transcript Feedback
support-tickets
jonas.-Billing
mira-Tech
tom_k-General
jonas.-Billing
July 5, 2026
APPToday at 2:31 PM
Ticket has been started
👤 User@jonas.
Stripe order ID4821-STRIPE
What happened?Premium role missing after payment
Close Assign
Stripe Payment
pi_3Q8k…4821 · live
View in Stripe Receipt
Today at 2:38 PM
Payment verified ✅ The role was stuck on our side — I assigned it manually. Mind taking a quick look? 🙌
APPToday at 2:39 PM
Perfect, it works. Thank you! 🙏
- 01Panel
A member picks a category on your panel, or simply sends the bot a DM.
- 02Questions
A short form asks what this category needs: the Stripe order ID and what went wrong.
- 03Ticket opened
The member gets a “Ticket Opened” card in their DMs and keeps talking there.
- 04Forum post
Your team gets a tagged forum post with the member’s answers already on it.
- 05Context first
Payment, customer and product from Stripe are on the thread before anyone replies.
- 06Relay
Team replies arrive in the member’s DM. Their answers show up in the thread under their own name.
- 07Closed
The member gets one card with the transcript, a reopen button and a rating.
Switch on what you need.
Every module is optional. A short wizard sets it up, then it gets its own settings page in the dashboard, with the docs right next to every field.
Escalation
Pass a ticket to another support tier: same ticket, same member, new team. Each handover carries a reason, tiers have their own budgets, and the next team gets an arrival card.
Transcripts
Every closed ticket keeps its full conversation on a transcript page. You decide who can open it, what it shows and where the link goes.
Opening hours
Schedules per category in your timezone, holidays included. Outside those hours members see a notice, a warning or a hard stop, whichever you choose.
Assignment
Agents claim tickets, you assign them by hand, or Clarify distributes them per category. Tags and thread markers show at a glance who owns what.
Reply with context.
Add an integration’s ready-made input to a category and the member’s order, subscription or membership is on the ticket the moment it opens. Lookups, refunds and payment links run as slash commands, right inside Discord.
Stripe
Payment, customer and subscription are on the ticket as it opens. Send invoices and checkout links with /stripe; the card switches to paid as soon as Stripe confirms.
PayPal
Create payment links from any ticket with /paypal. Clarify confirms the payment on its own when it arrives.
Tebex
Look up payments and subscriptions, refund, pause or cancel them, and create checkouts without leaving the ticket.
Patreon
The member’s tier appears on the ticket, matched through their linked Discord account. Nobody has to ask.
GitHub
Turn a bug report into a GitHub issue with /issue, using your repository’s own issue templates.
Webhooks
Signed ticket events, sent to your own HTTPS endpoint. Verify the signature and react anywhere in your stack.
Your own data sources. No code.
Connect your own shop, CRM or license server and its data appears on the ticket, right where your team works. You set it up by clicking, not coding.
Plug in any system
Paste the endpoint of your shop, CRM or license server and add its credentials. Any JSON API works.
Map fields with a click
Run a test fetch, click the fields you want on the ticket, and Clarify builds the card blueprint for you.
Queried when a ticket opens
Attach a connector to a category and it runs the moment a ticket opens, using the member’s Discord ID or their answers.
Stored encrypted
Credentials are encrypted at rest and never sent back to your browser. When you edit a connector, the field simply reads “leave blank to keep”.
From response to ticket card
Click the fields you need in your system’s response and Clarify posts them as a card on every ticket.
Fair for small servers. Strong for big ones.
Start free with every module and integration. Go Premium when you want Clarify to run as your own bot.
Free
No payment method required
Everything you need to run support on your server.
- Tickets in DMs, private threads or channels, mirrored to a staff forum
- All modules: Feedback, Transcripts, Escalation, Opening hours, Assignment
- Integrations: Stripe, PayPal, Tebex, Patreon, GitHub, Webhooks
- Data Connectors for your own systems
- Statistics, ratings & agent leaderboard
Premium
Server subscription in the Discord store
For communities that want Clarify under their own name.
- Everything in Free
- 10 feature tokens for modules instead of 5
- White label: your own bot name and avatar
- We host your bot and keep it running
- Manage or cancel the subscription in Discord
Price and taxes are shown in the Discord store. Manage or cancel your subscription in Discord.